paygrid Solution

ISP Customer Self-Service Portal

PayGrid includes a branded subscriber self-service portal where ISP customers can view invoices, check payment history, see plan details, and manage their account - reducing support load and improving subscriber experience.

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What's included

What teams get

Everything you need to run this part of your ISP, built in.

Branded customer portal included with every PayGrid deployment.

Subscribers can view invoices, payment history, and current plan details.

Self-service reduces inbound support queries for routine account questions.

Portal works alongside captive portal and admin billing workflows in one platform.

Questions answered

Frequently asked questions

The details teams ask about most before getting started.

What can subscribers do in the PayGrid customer portal?

Subscribers can view their invoices, check payment history, see their active plan and data usage, and access account details - all without contacting support.

Is the customer portal branded for our ISP?

Yes. The portal is branded and deployed as part of your ISP's PayGrid instance, not a generic white-label tool.

Does the portal work for both hotspot and PPPoE subscribers?

Yes. The customer portal supports hotspot, PPPoE, and static IP subscriber types with appropriate account information displayed per service type.

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