To find customers who have not recharged, recharged once, or recharge frequently, open Finance → Recharge Analytics and set the From and To dates. The page starts with the current month through today.
Filter the recharge list
Use Recharge segment to select No recharge, One-and-done (1), 2-3 recharges, 4-9 recharges, 10-19 recharges, or 20+ recharges. Use Status to narrow by customer account state. Search by customer name, access code, or phone. Select a row to open that customer's record.
The table shows Customer, Recharges, Spend, Top plan, Plans used, First in period, Last recharge, Current plan, and Status. Export the filtered table using its table export action.
Read incomplete history
The report counts recharge transactions that can be linked to a customer. If the page says some recharges are excluded, the customer list does not include those unlinked transactions; an empty result does not prove that nobody paid during that period.