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Communications

How do I configure customer notification delivery?

Configure SMS Gateway, WhatsApp, email, and Telegram notification delivery, expiry reminders, router alerts, and report recipients.

To configure delivery channels and schedules, open Settings → Notification Setup. The page has Gateways, Schedules, Router Alerts, and Reports tabs. A channel must be configured here before the workspace can send through it.

Configure a delivery channel

In Gateways, configure the provider options shown for SMS Gateway, WhatsApp, Email, and Telegram. Provider fields differ by channel. Use the page's test action where available to check the configured sender before relying on it for customer messages.

Set reminder timing

In Schedules, set Reminder times for Hotspot Weekly / Monthly Plans and PPPoE / Static. These selections determine how many days before expiry the reminder is scheduled.

Route router alerts

In Router Alerts, set Alert delay (minutes) and Alert delivery channel for offline router notifications. Add recipients under Notification phone numbers. If no phone numbers are added, the page states that all admin users receive the alerts.

Deliver monthly router reports

In Reports, enable Auto-send monthly reports, choose Generate on day, Send time, and Delivery mode, then add Recipient emails when email delivery is selected. The generated report covers the previous month. Telegram delivery requires Telegram to be configured in the Gateways tab.