The admin workspace is split into a left sidebar (operating areas, grouped) and a top bar (global tools). Navigation is role-aware: staff only see the areas their permissions allow.
The top bar
- Global search - jump to a subscriber, payment, or other record without leaving the page.
- Loy AI - open the built-in assistant. Launch it with the bot icon or the keyboard shortcut
Ctrl+Shift+K. - Support Tickets and Notifications - quick access to the queues that need attention.
- User menu - your profile, and sign-out.
Sidebar groups
Customers
- Active Customers - subscribers currently in service.
- All Customers - the full subscriber list.
- Tickets - the support queue.
- Customer Relations - lifecycle and follow-up configuration.
Finance
- Plans - the packages you sell.
- Billing - Payments, Invoices, Expenses.
- Inventory - equipment stock.
- Vouchers - Vouchers, Batches, Resellers.
Outreach
- Communications - Messaging, Promotions, Portal Ads.
- Internet Reviews - subscriber review collection.
Insights
- Analytics - Overview and Recharge Analytics.
Network
- Routers - your MikroTik inventory and per-router detail.
- IP Bindings - device bindings with reserved addresses.
- Fiber / OLT - ONU Devices and Hotspot ONUs.
- Settings - the workspace configuration pages (general, portal, gateways, notifications, OLT, API access).
Tips
- The Routers page carries a badge with the number of routers, and Active Customers shows a live count, so the sidebar doubles as a quick health check.
- Anything you configure under Settings applies to the whole workspace.