Open Outreach → Communications → Messaging and choose Send. Select a Delivery Method, choose who to send to, and compose the message. Channels are available only when configured under Notification Setup.
Choose customers and compose
The Send to field can target all matching customers, customers by Customer Status, or by From Date and To Date for account creation or expiry. You can also narrow by Package (optional). The Recipients preview shows how many customers match before you send. The composer offers Email Subject and message text fields where applicable.
The page has separate SMS, Email, and WhatsApp tabs, plus Active Campaigns. When the platform SMS gateway is active and a previous SMS failed because credits ran out, Resend Failed SMS can retry eligible messages after you confirm there are enough credits.
System message wording is managed separately under Settings → Notification Templates. For captive-portal offers, see Promotions; for banner media, see Portal Ads.