To collect feedback from customers on the captive portal, open Outreach → Communications → Internet Reviews → Review settings. In Campaign, enable Internet Review, set an optional Start date and End date, and choose what happens after a review.
Configure the questionnaire
Choose Just collect feedback (no bonus) or Bonus voucher (extra time). For a bonus, set Bonus voucher (extra time) in minutes; the allowed value is 1 to 1,440 minutes. The customer receives a single-use voucher to extend the current session.
In Questionnaire, add or edit Questions, then choose an Answer type: Star rating, Open text, or Multiple choice. Mark questions Required as needed. Use Preview to see the question flow before saving the settings.
Review submissions
Open Internet Reviews to see submitted feedback. The list shows Speed, Stability, and Support ratings and a response summary. Use Needs Attention to find reviews where any of these ratings is 2 or lower, or filter by Router. Open a row for its details.