PayGrid Billing is one workspace for the whole ISP: subscriber accounts, network access, billing and payments, and customer communication. This documentation is written for the people who operate the platform day to day - owners, support staff, and network admins.
Core operating areas
Subscribers and customer service
- All Customers / Active Customers - find, filter, and manage every subscriber account across Hotspot, PPPoE, and Static IP services.
- Leads - a built-in sales pipeline for prospects, with conversion into a real subscriber.
- Tickets - support requests raised by staff or by subscribers, with assignees, priorities, and status.
- Customer Relations - follow-up settings and lifecycle actions for your base.
Network and access
- Routers - your MikroTik inventory: provisioning, live status, resource usage, availability, and per-router reports.
- IP Bindings - router-scoped device bindings with reserved addresses.
- Plans - the internet packages you sell, including device limits and validity.
- Vouchers / Batches / Resellers - prepaid codes, batch generation, and reseller distribution.
- Fiber / OLT - ONU and hotspot ONU device tracking.
- Hotspot Portal settings - the captive portal your customers see.
Billing and finance
- Payments - subscriber payments, receipts, and reconciliation.
- Invoices - itemised invoices, reminders, and state.
- Expenses - operational costs for reporting.
- Payment gateways - the collection methods you accept, configured under Settings.
Communications and reporting
- Messaging, Promotions, Portal Ads - direct messages, campaigns, and captive-portal promotions.
- Analytics - operational and recharge reporting.
Where to go next
- New to the platform? Start with Navigate PayGrid Billing.
- Setting up hardware? See Routers and NAS and Router health and diagnostics.
- Want to ask questions in-app? See the Loy AI assistant.