Access code - the code a hotspot customer enters on the captive portal to use prepaid access.
Bonga points - the loyalty points a customer earns, redeemable against service. Visible to the customer in Bonga Rewards.
Burst - a short allowance of speed above a plan's normal rate, configured per plan.
Captive portal - the page a walk-in customer sees before they have internet access. Configured under Settings → Captive Portal.
Device limit - the maximum number of devices an account may use at once, set on its plan.
FUP - fair-use policy. A data threshold after which a plan is throttled or otherwise limited.
Hotspot - prepaid, portal-based access identified by an access code.
Loy - the AI assistant built into the admin workspace. See Loy AI assistant.
ONU / OLT - Optical Network Unit (the device at the customer's premises) and Optical Line Terminal (the equipment at your end). See Fiber and OLT.
PPPoE - wired access authenticated with a username and password over a router session.
Reseller - a person or shop who buys vouchers from you and sells them on, with a commission and their own portal login.
Static - a service with fixed addressing, authenticated like PPPoE and carrying a static IP.
STK push - a payment prompt sent to a customer's phone, used by mobile-money gateways.
Voucher - a prepaid hotspot code. See Vouchers and resellers.
Workspace - your ISP's own instance of PayGrid Billing, with its own data, users, branding, and settings.